FAQ'sFREQUENTLY ASKED QUESTIONS BY OUR CUSTOMERS
Can you reduce my print costs?
There are many factors and considerations but the simple answer is yes – we typically save our customers around 20%.
How can you help me?
We will review your current print infrastructure, processes and workflows. From here we can recommend a bespoke combination of solutions to suit the requirements of your business. Our aim is to make significant efficiency improvements by improving processes and workflows and ultimately reducing your costs.
I already have a managed print solution - can you still help?
Yes – as part of our free audit we will conduct a full review and analysis of your current print infrastructure and make recommendations for cost reductions and efficiency improvements.
I'm worried about document security, can you help?
Yes – we have a range of software solutions that provide enhanced security through automatic distribution and archiving, through to user authentication to ensure private information and data remains secure.
What is your service call response time?
We aim to respond to all service and engineer calls within 4 hours. In addition to this, we have a 95% first time fix rate across all of the machines in our fleet.
Do you operate in an environmentally friendly way?
We have an ongoing commitment to reduce not only our own, but also our customers environmental footprint. We only work with partners who operate and have been recognised and awarded for operating in a way that considers and takes steps to improve our environment.
What is a managed print service?
Put simply, a managed print service typically provides a business with a printer leasing agreement that covers the management and maintenance of one or more devices which brings cost and time savings, along with improved reporting and analysis of usage.
What lease periods are available?
Our lease agreements range from 3-5 years according to the requirements of the business.