Our approach and serviceCommitted to providing a trustworthy, honest and reliable solution
Overview – Here at Datatech, as workplace experts we understand the difficulties and frustrations that businesses are faced with each day. Our bespoke MPS solutions are designed to ensure our customers achieve optimum efficiency, productivity and cost management. We take the time to understand your business and listen to your concerns, your plans and your objectives. Only then, once thorough analysis has been completed, will we recommend solutions that are right for your business.
All of our recommendations and solutions come as a result of our extensive workplace knowledge and experience. We take great pride in our trustworthy, transparent and user-focused approach, which has supported our customers to achieve their ongoing objectives.
Full aftercare and service – All of our service engineers are manufacturer trained and work only for Datatech. This combined with your dedicated Account Manager and Customer Care Coordinator ensures that from initial inquiry, through to installation and aftercare, every one of our clients receives a consistently high level of service and satisfaction is guaranteed.
A remote diagnostics service is offered as standard across all of our machines. This intuitive service enables us to detect potential faults before you even realise that there is a problem. In many cases, we can repair the machine before any downtime occurs, saving you time and money.
first time fix rate across the fleet
average response time
uptime across our fleet
Our ApproachA quick, simple & reliable 5-step process
We undertake a detailed assessment of your print and document environment and requirements for the future; we can then design and present a bespoke solution for your business.
Data from the discovery phase is used to develop a solution to meet each customer's objectives, that will deliver measurable results over time.
We project manage your full installation to ensure a seamless transition with minimum impact on existing operations.
4Support and Manage
Following implementation we proactively manage document output and the print environment to ensure ongoing saving and continuous improvements.
Our review process ensures that our solution is optimised over time and always evolving to meet the changing needs of our customers.