Leading Law firm – Manchester12 | 06 | 18
This customer contacted Datatech after a recommendation from one of our existing clients. They wanted expert advice on how to improve the efficiency of their workflows through automation, reducing the time it was taking for department managers to manually intervene when human error occurred.
Security of client data was also a real concern for this customer so they welcomed suggestions and ideas around how our solutions could bring improvements and provide additional protection.
Following a site visit and analysis of existing processes, the customers proceeded with Document Navigation software which has transformed the company’s workflows by fully automating processes. Paper-based documents are now scanned, distributed or archived accordingly, removing the need for human intervention and therefore, error. As part of the improvements that the customer was seeking, we also implemented rule-based printing to give great security through user identification, while reducing any potential waste.
Datatech were able to:
- Improve workflows and reduced errors with the introduction of document automation
- Improve document security with user identification
- Free up time of admin staff with automated document distribution, allowing them to support the legal team more efficiently.
“Our industry is notorious for producing lengthy reports, long email trails and lots of outbound communications but our new Document Navigator solution has made our processes much less time consuming and reduced the amount of errors that were taking place. The implantation process has been seamless, from the delivery of our new machines, right through to our servicing and call out – nothing is too much trouble.’’
Head of facilities – Manchester Legal Firm